SHIPPING
CONTACT FREE DELIVERY
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please contact us at info@estetiolefashion.com
WHERE IS MY ORDER?
Please enter your order number:
Your order number will be ____ digits formatted like this:
Missed your delivery?
If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful delivery attempt or if you have received a drop card, then you will need to either reschedule your delivery or arrange to collect your package from your local USPS post office.
For some areas, you can reschedule your delivery online here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here - https://tools.usps.com/go/POLocatorAction!input.action
You will have 14 business days from the date of the first delivery attempt to either rescheduled delivery or collect your package. After this time your package will be returned to us.
Sorry to hear you haven’t received a part of your order!
If you are missing part of your order, please check:
- Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
- The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
- Your EstEtoile parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer service team at info@estetiolefashion.com Make sure to let us know your order number and which items were missing.
DO YOU DELIVER TO PO BOXES?
The express shipping services for USA cannot make deliveries to PO Box addresses. Please use an alternative shipping address or select the Standard or Saver shipping service.
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
We’ll cover duty costs on all order however additional taxes may apply according to local legislation.
WHAT TIME WILL MY ORDER ARRIVE?
CAN YOU DELIVER TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, you can have your package delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organization in the address field as well as the contact name to ensure your package is successfully delivered.
DO I NEED TO SIGN FOR MY PARCEL?
If you or a neighbor is home to accept the order, then a signature will be required. If nobody is home to receive the package, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been delivered to. If there are no safe places or available neighbors, the courier will notify you and attempt re-deliver the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to Est Etoile, Corp. If you wish to have the package redelivered, please contact us.
WHAT IF MY PARCEL DOESN'T ARRIVE?
You can track the status of your order ______. If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here - https://tools.usps.com/go/POLocatorAction!input.action
If you are unable to access the status of your order, please contact us at info@estetiolefashion.com and we'll get back to you ASAP.